• Activity INFORMATION

  Overview

  It's a bold frontier on the bench these days! Countless pharmacy professionals are voicing concerns for providing dynamic patient care in troubling scenarios, particularly when controlled substances are involved. Interestingly enough, Walt Disney addressed this when planning the opening of his first amusement park, which obviously continues to thrive today. Now it's time to apply those same principles in community pharmacies today! This presentation aims to provide pharmacy professionals with a toolbox of tangible strategies to best provide patient care.
  

  Handouts

  • Slide Document :   24068H04_2pp.pdf Download

  • Slide Document :   24068H04_6pp.pdf Download

  Financial Support By

  PharmCon

• Learning OBJECTIVES

  Pharmacist

  Identify customer service best practices while providing patient care in a community pharmacy setting

  Recall the components of Disney-style customer service

  Recall the “DEA Red Flags”

  Pharmacy Technician

  Recall the “DEA Red Flags”

  Recall the components of Disney-style customer service

  Identify customer service best practices while providing patient care in a community pharmacy setting

• Activity ACCREDITATION

  Activity Type

  Application

  CE Broker

  20-1261243

  Universal Activity Number

  Pharmacist 0798-0000-24-068-H04-P
  Pharmacy Technician 0798-0000-24-068-H04-T
  

  PharmCon is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

  PharmCon is an approved course provider for continuing education for nurses by the Florida Board of Nursing. PharmCon is also recognized by the California Board of Nursing as a provider of nursing programs.

  In order to obtain a Statement of Credit, participants must score no less than a 70% on the activity's test and complete a program evaluation.

• Activity INSTRUCTION

  Faculty

  Mark  Garofoli, PharmD, MBA, BCGP, CPE, CTTS Assistant Professor, West Virginia University School of Pharmacy

This continuing education activity is held as copyright by PharmCon, Inc. Through this notice, PharmCon, Inc. grants permission of its use for educational purposes only. These materials may not be used, in whole or in part, for any commercial purposes without prior permission in writing from the copyright owner(s).