• Activity INFORMATION

  Overview

  Employers place the need for “soft skills” at the top of their ‘wish lists’ when hiring new employees.  As academia continues to debate the best way to incorporate these skills into experiential learning programs and didactic work alike, the needs continue to be heralded by employers as a loosely defined gap that has been labeled as “soft skills.”  This session seeks to define the idea of “soft skills” in the pharmacy and explore immediately employable techniques to improve patient interactions at the pharmacy counter. 
  

  Handouts

  • Slide Document :   20286H04_2pp.pdf Download

  • Slide Document :   20286H04_6pp.pdf Download

  Financial Support By

  PharmCon

• Learning OBJECTIVES

  Pharmacist

  Define ‘soft skills’ as it relates to patient interactions in the pharmacy

  Identify effective techniques for addressing patient concerns in the pharmacy

  Pharmacy Technician

  Identify effective techniques for addressing patient concerns in the pharmacy

  Define ‘soft skills’ as it relates to patient interactions in the pharmacy

  Nurse

  Identify effective techniques for addressing patient concerns in the pharmacy

  Define ‘soft skills’ as it relates to patient interactions in the pharmacy

• Activity ACCREDITATION

  Activity Type

  Knowledge

  CE Broker

  20-767853

  Universal Activity Number

  Pharmacist 0798-0000-20-286-H04-P
  Pharmacy Technician 0798-0000-20-286-H04-T
  Nurse 0798-0000-20-286-H04-N
  

  PharmCon is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

  PharmCon is an approved course provider for continuing education for nurses by the Florida Board of Nursing. PharmCon is also recognized by the California Board of Nursing as a provider of nursing programs.

  In order to obtain a Statement of Credit, participants must score no less than a 70% on the activity's test and complete a program evaluation.

• Activity INSTRUCTION

  Faculty

  Kevin  Hope, RPh Senior Director of Continuing Education, PharmCon

This continuing education activity is held as copyright by PharmCon, Inc. Through this notice, PharmCon, Inc. grants permission of its use for educational purposes only. These materials may not be used, in whole or in part, for any commercial purposes without prior permission in writing from the copyright owner(s).